TERMS OF SERVICE/SALE:
Family Services reserves the right to refuse or cancel any transaction for any reason if, in our sole opinion, we have a concern about the legitimacy or integrity of the purchase pr purchaser.
PRIVACY STATEMENT REGARDING FINANCIAL TRANSACTIONS:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We may use the information you provide to us for security purposes, business communications and limited marketing purposes, including notices of upcoming special events. We will do our best to comply in a timely fashion with any request to be removed from our marketing lists.
To view our complete non-discrimination policy, please visit:
Your payment and personal information is always safe. Our Secure SocketsLayer (SSL) software is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. As part of our commitment to security and compliance, your credit card number is only used to process transactions via the merchant processor and is not stored on our web site.
Most of the payments on this site are initiated by the customer for donations or before and after child care services. If you believe an error has been made in payments for these services or wish to dispute a transaction, please contact us immediately at the address below. We will investigate and notify you of our decision in writing within 10 days of receipt. Any credit will also be issued within five (5) business days of our determination. For any merchandise sold or to be sold on this site, we offer a 30-day return policy on most items. Items that are not returnable will be advertised and sold as such. Please contact Family Service to arrange a return. Returned items must be in the same condition as the time of sale. All credit card refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon our acceptance of the returned merchandise.
Most sold items ship within one business day of purchase via U.S. Postal Service. Large and/or high value items requiring special packing may take longer or require a different shipper. Unless special arrangements are made in advance of sale, we will determine the most efficient shipping carrier for your order and do not guarantee your delivery date. If you are trying to estimate when a package will be delivered, please note the following:
- Credit card authorization and verification must be received prior to processing.
- Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
SHIPPING AND HANDLING COSTS:
PLEASE NOTE: For any merchandise sold on this site, shipping and handling costs will be displayed at checkout.
Out of state orders WILL NOT be charged sales tax. Taxable in-state orders will be charged 7.25% sales tax. Child care payments and donations are not subject to state sales tax.
For questions or disputed transactions, please contact:
Family Service Association of Lincoln
Attn: Business & Finance Director
501 S. 7th Street, Lincoln, NE 68508-2920
Phone (402) 441-7949
Fax (402) 441-6466